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PRIVACY POLICY

PRIVACY POLICY

Effective Date: 11 August 2025
 Last Updated: 11 August 2025

1. INTRODUCTION

Bancs Cosmetica LLC ("we," "us," "our," or the "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bancscosmetica.com ("Website") and purchase our products.

This Privacy Policy applies to all users worldwide, including residents of the European Union (GDPR), California (CCPA), and other jurisdictions with data protection laws.

2. INFORMATION WE COLLECT

2.1 Information You Provide

We collect information you voluntarily provide when you:

  • Subscribe to our newsletter
  • Make a purchase
  • Contact customer service
  • Participate in surveys or promotions

This includes:

  • Contact Information: Name, email address, phone number
  • Shipping Information: Delivery address
  • Billing Information: Billing address, payment card details (processed securely through Shopify Payments)
  • Account Information: Email address for newsletter subscription
  • Communication Data: Inquiries, feedback, and correspondence

2.2 Automatically Collected Information

When you visit our Website, we automatically collect:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages viewed, time spent, click patterns
  • Cookies: See our Cookie Policy section

2.3 Information from Third Parties

We may receive information from:

  • Payment processors (transaction confirmations)
  • Shipping partners (delivery confirmations)
  • Analytics providers

3. HOW WE USE YOUR INFORMATION

We use your personal data only for shop and checkout purposes, including:

3.1 Order Processing

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Process payments and prevent fraud
  • Handle returns and refunds

3.2 Customer Service

  • Respond to inquiries and requests
  • Provide product information and support
  • Resolve disputes and troubleshoot problems

3.3 Marketing and Communications

  • Send newsletters (with your consent)
  • Notify you about new products and promotions
  • Send abandoned cart reminders
  • Conduct customer satisfaction surveys

3.4 Legal and Business Purposes

  • Comply with legal obligations
  • Enforce our Terms and Conditions
  • Protect our rights and prevent fraud
  • Improve our Website and services

4. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the European Economic Area, we process personal data based on:

  • Contract: To fulfil your orders
  • Consent: For newsletter subscriptions and marketing
  • Legitimate Interests: For fraud prevention and business improvement
  • Legal Obligations: To comply with applicable laws

5. DATA SHARING AND DISCLOSURE

We do not sell your personal data. We share information only with:

5.1 Service Providers

  • Shopify: E-commerce platform and payment processing
  • Shipping Partners: For order delivery
  • Email Service Providers: For newsletter distribution
  • Analytics Providers: To improve our services

5.2 Legal Requirements

We may disclose information if required by law, court order, or government request.

5.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred with appropriate protections.

6. INTERNATIONAL DATA TRANSFERS

We operate from the United States and serve customers worldwide. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses (for EU data)
  • Adherence to Privacy Shield principles where applicable

7. DATA RETENTION

We retain your personal data only as long as necessary:

  • Order Information: 7 years for tax and legal purposes
  • Newsletter Subscriptions: Until you unsubscribe
  • Customer Service Records: 3 years
  • Cookie Data: See Cookie Policy section

8. YOUR RIGHTS AND CHOICES

8.1 Access and Control

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data (subject to legal obligations)
  • Port your data to another service
  • Object to processing
  • Withdraw consent

8.2 Marketing Preferences

  • Unsubscribe: Click the unsubscribe link in any marketing email
  • Account Settings: Update preferences in your account

8.3 Regional Rights

  • EU Residents (GDPR): Additional rights to erasure, restriction, and data portability
  • California Residents (CCPA): Right to know, delete, and opt-out of sales (we do not sell data)
  • Other Jurisdictions: Rights as provided by local laws

9. CHILDREN'S PRIVACY

Our Website and products are not intended for children under 13. We do not knowingly collect information from children. If we learn we have collected data from a child, we will delete it promptly.

10. COOKIES AND TRACKING

10.1 Types of Cookies We Use

  • Essential Cookies: For Website functionality and security
  • Analytics Cookies: To understand Website usage
  • Marketing Cookies: For relevant advertising (with consent)

10.2 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

11. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption for data transmission
  • Secure payment processing through Shopify
  • Access controls and authentication
  • Regular security assessments
  • However, no method of transmission over the internet is 100% secure.

12. THIRD-PARTY LINKS

Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies.

13. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under CCPA:

  • Right to know what personal information we collect
  • Right to know if we sell or share personal information (we do not)
  • Right to opt-out of sales (not applicable)
  • Right to non-discrimination for exercising privacy rights

14. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of material changes via email or Website notice. Please review this policy regularly.

15. CONTACT US

For privacy questions, requests, or complaints:

Data Controller:
 Bancs Cosmetica LLC
 800 Third Avenue
 New York, NY 10022
 United States
 Email: privacy@bancscosmetica.com
 Phone: +1 9295 90 9292

To exercise your rights, please contact us with:

  • Your name and email address
  • Specific right you wish to exercise
  • Any relevant details about your request

We will respond within 30 days (or as required by applicable law).

By using our Website, you acknowledge that you have read and understood this Privacy Policy.